How can we help?
Stuck on something or ran into a problem? Get in touch.
Write to us
ceprota.system@gmail.comMention which screen you were on, what you expected and your app version (Settings › About) and we will sort it out faster.
Common situations
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I want to delete my account
In the app, Settings › Data › “Delete account” starts it immediately; sign in again within 30 days and it comes back. If you can’t get into the app, use the email route on the account deletion page (Turkish).
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My invite code doesn’t work
When you enter the code, your request goes to the ledger owner; you are not in until the owner approves it. If you opened the link on your phone, the app takes you straight to the join screen. Details: invite page (Turkish).
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Where are the entries I made offline?
They are stored on your phone and sent on their own once you are back online. The “Use offline” switch in Settings must be on; with “Auto send” on, nothing stays pending.